1. Order Processing Time

All orders are processed within 2-3 business days after receiving payment.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Costs

We offer several shipping options depending on your location and the size of the order:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day

Shipping costs are calculated at checkout based on the weight of the order and the destination.

3. Free Shipping

Free Standard Shipping is available on orders over $50 (U.S. only). This offer may vary based on promotions.

4. International Shipping

We offer international shipping to select countries. International shipping rates are calculated at checkout.
Please note that customs duties and taxes are the responsibility of the customer, and the delivery time may vary depending on your location and customs processing.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
You can check your tracking information directly on the carrier’s website.

6. Shipping Delays

While we strive to meet delivery timeframes, shipping delays may occur due to weather, holidays, or other unforeseen circumstances. If there is a significant delay, please contact us, and we’ll work to resolve it.

7. Address Accuracy

Please ensure that your shipping address is correct and complete before placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. Order Modifications

Once your order is shipped, it cannot be changed or canceled. If you need to modify your order, please contact us immediately before shipment.

9. Damaged or Lost Items

If your order arrives damaged or if you believe it was lost during transit, please contact our customer service team within 7 days of receiving your package.
We will assist in resolving the issue, either through a replacement or refund, depending on the situation.

10. Local Pickup

In some locations, local pickup may be available. Please contact us directly for details and availability.